Parts Specialist

O'Reilly Auto Parts - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Parts Specialist at O'Reilly Auto Parts is responsible for providing exceptional service to retail and installer customers. This role involves assisting customers in selecting merchandise, supporting store management, and ensuring a high level of customer satisfaction. Bilingual candidates are encouraged to apply, and the position includes various operational tasks to maintain store efficiency.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist them in their selection of merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls, looking up parts, quoting prices, and recommending items.
• Maintain and secure the cash drawer, process transactions accurately, and handle exchanges and returns.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks including freight receival, stocking shelves, and cleaning.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services for customers where allowed by law.
• Occasionally drive a delivery vehicle when business needs dictate.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Nice-to-haves

• Familiarity with automotive parts and cataloging systems.
• ASE certification.
• Fluency in multiple languages, particularly Spanish.

Benefits

• 401(k)
• Dental insurance
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement