Parts Specialist

O'Reilly Auto Parts - Farmington, AR

Full-time - Entry Level

Onsite - Farmington, AR

Motor Vehicle and Parts Dealers

About the position

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. The role involves following and promoting all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. The Parts Specialist is expected to promptly greet retail and walk-in customers in a friendly and courteous manner, assisting them in their selection of merchandise. Additionally, the specialist will assist managers and installer service specialists in serving professional customers as needed and directed. The Parts Specialist is responsible for providing excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. This position also entails maintaining and securing the cash drawer, accepting cash and checks, accurately making change, and processing credit card transactions. The specialist will process exchanges and returns for credit in a friendly manner, adhering to company policies and procedures, and will address and resolve customer complaints effectively. In addition to customer service duties, the Parts Specialist will assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning. The role includes performing various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and conducting inventory cycle counts. After completing the necessary training, the specialist will operate brake lathe and other store test equipment. The role may also involve performing various in-store services for customers, such as installing wipers, testing and charging batteries, testing the charging system, scanning vehicle trouble codes, and replacing headlight capsules, where state and local laws allow. Occasionally, the Parts Specialist may need to drive a delivery vehicle to make deliveries when business needs dictate.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
• Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
• All other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Nice-to-haves

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth