O'Reilly Auto Parts - Gloucester Point, VA
posted about 2 months ago
Full-time - Entry Level
Gloucester Point, VA
Motor Vehicle and Parts Dealers
About the position
The Parts Specialist is responsible for providing exceptional service to retail and installer customers while supporting store management in various tasks. This role emphasizes customer interaction, product knowledge, and operational efficiency, ensuring a high level of service and satisfaction.
Responsibilities
- Follow and promote all company customer service programs.
- Promptly greet retail/walk-in customers and assist them in their selection of merchandise.
- Assist managers and installer service specialists in serving professional customers as needed.
- Complete assigned company training relevant to the position.
- Provide excellent service to customers calling the store by answering calls, looking up parts, quoting prices, and recommending items.
- Maintain and secure the cash drawer, process transactions accurately, and handle exchanges and returns.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily operational tasks including freight receival, stocking shelves, and cleaning.
- Prepare merchandise returns to be shipped to the distribution center and assist with inventory counts.
- Operate brake lathe and other store test equipment after training.
- Perform in-store services for customers where allowed by law.
- Occasionally drive a delivery vehicle for business needs.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store simultaneously.
Nice-to-haves
- Familiarity with automotive parts and cataloging systems.
- ASE certification.
- Fluency in multiple languages, especially Spanish.
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
