Parts Support Services Representative

$47,520 - $71,280/Yr

John Deere - Milan, IL

Full-time - Mid Level

Milan, IL

Machinery Manufacturing

About the position

As a Parts Support Services Representative at John Deere, you will play a crucial role in providing dealer assistance related to parts availability and order management. This position involves training dealer personnel, investigating order issues, and supporting a high-volume contact center environment. Your contributions will help ensure that dealers have the most accurate and up-to-date information to serve their customers effectively.

Responsibilities

• Provide dealer assistance regarding parts availability, carrier changes, and backorder status.
• Train and assist dealer personnel with electronic ordering and information systems.
• Investigate system error messages on dealer orders and communicate with dealers as necessary.
• Support the team's metrics while working in a high-volume contact center.
• Assist with after-hours emergency contact line for dealers requiring assistance.

Requirements

• 2 or more years of experience in customer service or a related customer-oriented environment.
• 2 or more years of work experience in a team environment.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Good understanding of operating and information systems relevant to the role.
• Knowledge of products and services offered by the appropriate area of responsibility.

Nice-to-haves

• Experience using chat customer applications in a professional setting.
• Degree or equivalent related work experience in Business/Management or Agriculture Sciences.

Benefits

• Health savings account
• Health insurance
• 401(k)
• Tuition reimbursement
• Adoption assistance
• Employee assistance program
• 401(k) matching
• Employee discount programs