About the position
As a Seasonal Team Member at Party City, you will play a crucial role in delivering exceptional customer service and sales strategies that align with our customer-first philosophy. Your primary responsibility will be to ensure that every customer has a friendly, easy, and accurate shopping experience, whether they are shopping in-store or utilizing curbside services. You will be part of a dynamic team that is dedicated to creating lasting memories for our customers by providing them with the celebration products and services they need. In this role, you will leverage technology to enhance the customer service experience, demonstrating a proactive attitude in overcoming obstacles to bring joy to our customers. You will be expected to master all Balloon and Omni channel service platforms, including in-store pickup, delivery, and curbside pickup, ensuring that you are well-equipped to meet customer needs. Your ability to manage and plan daily and weekly workloads will be essential in achieving store sales goals and enhancing customer engagement. Additionally, you will assist the Store Team Leader and Leads in onboarding and mentoring new team members, fostering an environment that promotes engagement and teamwork. Your commitment to modeling behaviors that reflect our service model will be key in supporting your colleagues and ensuring that our customers receive the best possible service. This position requires flexibility in scheduling to align with customer and business needs, and you will be expected to contribute to a fun and engaging work environment that reflects the Party City culture.
Responsibilities
- Execute best in class sales and service strategies.
- Provide exceptional customer service behaviors to guests.
- Deliver a customer-friendly in-store and curbside shopping experience.
- Leverage technology to enhance customer service for internal and external customers.
- Manage and plan daily and weekly workloads to meet store sales goals and customer engagement.
- Assist the Store Team Leader and Leads in onboarding and mentoring new Team Members.
- Role model behaviors connected to Friendly, Easy, and Accurate service.
- Support an environment that promotes engagement.
Requirements
- Prior retail management experience is preferred.
- Ability to lead a team in a dynamic and fast-paced environment.
- Strong obsession with customer satisfaction.
- Adaptability to manage daily changes through the team.
- Strong communication skills to build relationships with staff and customers.
Benefits
- Competitive salary
- Fun working environment
- Generous associate discount
- Lifestyle benefits
