Party City - Woodbridge, VA
posted 3 months ago
About the position
As a Seasonal Team Member at Party City, you will play a crucial role in delivering exceptional customer service and sales strategies that align with our customer-first philosophy. Your primary responsibility will be to ensure that every customer has a friendly, easy, and accurate shopping experience, whether they are shopping in-store or utilizing curbside pickup. You will be part of a dynamic team that is dedicated to creating lasting memories for our customers by providing them with the celebration products and services they need. In this role, you will leverage technology to enhance the customer service experience, demonstrating a proactive attitude in overcoming obstacles to bring joy to our customers. You will be expected to master all Balloon and Omni channel service platforms, which include in-store pickup, delivery, and curbside pickup. Additionally, you will assist the Store Team Leader and Leads in onboarding and mentoring new team members, ensuring that everyone is aligned with our service model. Your daily tasks will involve managing and planning the workload to meet store sales goals and customer engagement targets. You will continuously role model behaviors that reflect our commitment to being friendly, easy, and accurate, while also supporting your fellow team members in delivering outstanding service. Flexibility in your schedule is essential, as you will need to align your availability with customer and business needs. Overall, this position offers a fun working environment where you can thrive and contribute to a team that values customer satisfaction and engagement.
Responsibilities
- Execute best in class sales and service strategies.
- Provide exceptional customer service behaviors to guests.
- Deliver a customer-friendly in-store and curbside shopping experience.
- Leverage technology to enhance customer service for internal and external customers.
- Manage and plan daily and weekly workload to meet store sales goals and customer engagement targets.
- Assist the Store Team Leader and Leads in onboarding and mentoring new Team Members.
- Role model behaviors connected to Friendly, Easy, and Accurate service.
- Support an environment that promotes engagement.
Requirements
- Prior retail management experience is preferred.
- Ability to lead a team in a dynamic and fast-paced environment.
- Strong obsession with ensuring customer satisfaction.
- Adaptability to manage daily changes through the team.
- Strong communication skills to build relationships with staff and customers.
Benefits
- Competitive salary
- Fun working environment
- Generous associate discount
- Lifestyle benefits
