Party Host

Hyperkidz Baltimore • Owings Mills, MD

406d • $33,280 - $33,280 • Onsite

About The Position

The Party Host at Hyper Kidz Baltimore is responsible for creating an exceptional entertainment experience for birthday party guests. This role involves overseeing the function of assigned birthday parties or group events, ensuring a friendly and responsive service that enhances the overall perception of Hyper Kidz. The Party Host will manage guest interactions, facilitate activities, and maintain a strict timing schedule to ensure a smooth and enjoyable experience for all attendees.

Requirements

• Some High School, High School Diploma or equivalent
• Prior experience as a server or party host is preferred but not necessary
• Excellent speaking and communication skills
• Must be detail-oriented and have a good work ethic
• Able to reach, bend, lift, stoop, and frequently lift up to 25 pounds
• Be able to work in a standing position for long periods of time (up to 8 hrs)
• The job requires tremendous self-control and managing stress and frustration

Nice To Haves

• Experience in customer service
• Experience working with children
• Ability to upsell merchandise items and party add-ons

Responsibilities

• Greet reserved birthday party family and Guest of Honor enthusiastically and facilitate their entry into the facility
• Welcome and check-in birthday party guests in a positive and professional manner
• Assist guests with waiver completion as needed
• Escort party guests onto the main floor for open play
• Make announcements over speakers to organize and lead party groups
• Escort party guests into and out of party rooms at the appropriate time
• Initiate announcement of Guest of Honor's name and happy birthday wish over the loud speakers
• Set up, clean up, and maintain Party rooms
• Ensure there is adequate space/seating for all party guests
• Ensure each party receives everything included in package
• Provide an exceptional birthday experience to birthday guest of honor and all parents and guests
• Adhere to strict party timing schedule
• Confirm final birthday party guest count
• Facilitate birthday party family check-out and final payment at the Front desk
• Restock any and all party supplies and party add-ons as needed
• Promote additional sales of party add-ons and merchandise
• Ensure that all trash and debris are cleared from party rooms
• Ensure that all chairs, tables and tablecloths are evenly aligned and tidy
• Ensure all party gifts and belongings have left with the party guest of honor
• Complete opening and closing duties
• Perform other related duties as assigned by the Supervisor or Manager
• Make appropriate arrangements for a substitute if unable to work
• Attend all training sessions and required meetings
• Perform all operational activities related to birthday party hosting as detailed in the Hyper Kidz Operations Manual
• Suggest changes in policies to management as required
• Perform all checklist requirements and preserve the cleanliness of the party rooms at all times

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED