Passenger Service Agent - 77032

G2 Secure Staffing - Houston, TX

Part-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Passenger Service Agent role at G2 Secure Staff LLC involves providing exceptional customer service to passengers at the airport. This part-time position requires greeting passengers, assisting with ticketing, and ensuring a smooth travel experience by providing information and special services as needed. The agent will also handle luggage and maintain a clean work environment while adhering to security protocols.

Responsibilities

• Greet passengers, clients, and airline personnel in a courteous and professional manner.
• Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations.
• Provide general information to passengers, give directions, and flight information.
• Provide special services such as courtesy chairs and bag carts as required.
• Direct large pieces of luggage, pets, and other checked articles to oversize.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff, and the public in a courteous manner.
• Attend meetings and in-services as required.

Requirements

• High School diploma or equivalent.
• Computer experience necessary.
• Must be 18 years of age or older to obtain identification badge.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.
• Valid TX driver license designed to transport 16 or more passengers, including the driver, or is placarded for hazardous materials.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.

Nice-to-haves

• Previous customer service experience preferred.

Benefits

• Paid training at JetBlue university in Orlando, Florida, with food and airfare covered by the company.