About the position
G2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations at Charleston International Airport (CHS). The Passenger Service Agent plays a crucial role in ensuring a positive experience for passengers traveling through the airport. This position involves meeting and greeting customers, assisting passengers with their needs, and monitoring ticket counter and self-service check-in queue activities. The agent will be responsible for the ticketing and boarding process, as well as providing baggage services. As a Passenger Service Agent, you will greet passengers, clients, and airline personnel in a courteous and professional manner. You will need to read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destinations and gate locations for both international and domestic flights. Providing general information to passengers, giving directions, and sharing flight information are key aspects of this role. Additionally, you will actively participate in the Safety Management System (SMS) and utilize appropriate communication channels to maintain records, reports, and files as required. The position requires establishing and maintaining effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, and managers. Compliance with all safety, security, compliance, and quality standards and procedures established by the company, clients, and regulatory authorities is essential. Miscellaneous duties may also be assigned as needed.
Responsibilities
- Greet passengers, clients, and airline personnel in a courteous and professional manner.
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations.
- Provide general information to passengers, give directions, and flight information.
- Actively participate in the Safety Management System (SMS).
- Utilize appropriate communications channels and maintain records, reports, and files as required.
- Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, and managers.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Perform miscellaneous duties as assigned.
Requirements
- Must be 18 years or older.
- One (1) year of customer service experience is required.
- Must submit to and pass a drug screen and background check.
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
- Must have a reliable mode of communication and transportation.
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
- Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public.
- Must possess and utilize effective listening skills.
Benefits
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
