G2 Secure Staffing - Des Moines, IA
posted 19 days ago
Full-time - Entry Level
Des Moines, IA
10,001+ employees
Administrative and Support Services
About the position
The Passenger Service Agent at DSM Airport is responsible for providing exceptional customer service to passengers, assisting with ticketing and boarding processes, and ensuring compliance with safety and security standards. This role involves greeting passengers, providing flight information, and maintaining effective communication with airline personnel and co-workers.
Responsibilities
- Greet passengers, clients, and airline personnel in a courteous and professional manner.
- Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations.
- Provide general information to passengers, give directions and flight information.
- Actively participate in the Safety Management System (SMS).
- Utilize appropriate communications channels and maintain records, reports, and files as required.
- Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, and managers.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Perform miscellaneous duties as assigned.
Requirements
- Must be 18 years or older.
- One (1) year Customer Service experience.
- Must submit to and pass a drug screen and background check.
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable).
- Must have a reliable mode of communication and transportation.
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
- Ability to effectively present information and respond to questions from passengers, managers, clients, customers, and the public.
- Effective listening skills.
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
