Passenger Service Agent at HRL Airport
$24,960 - $24,960/Yr
G2 Secure Staffing - Harlingen, TX
posted about 1 month ago
Full-time - Entry Level
Harlingen, TX
10,001+ employees
Administrative and Support Services
About the position
The Passenger Service Agent at G2 Secure Staff is responsible for providing exceptional customer service at Valley International Airport (HRL). This role involves greeting passengers, assisting with ticketing and boarding processes, and ensuring compliance with safety and security standards. The agent will also maintain effective communication with passengers and airline personnel while managing various operational tasks.
Responsibilities
- Greet passengers, clients, and airline personnel in a courteous and professional manner.
- Monitor ticket counter and self-service check-in queue activity.
- Assist with the ticketing and boarding process, gates, and baggage service.
- Provide general information to passengers, including directions and flight information.
- Actively participate in the Safety Management System (SMS).
- Utilize appropriate communication channels and maintain records, reports, and files as required.
- Provide technical guidance and assist front-line employees in performing functional tasks.
- Establish and maintain effective communication and working relationships with passengers and co-workers.
- Comply with all safety, security, compliance, and quality standards and procedures.
Requirements
- Must be 18 years or older.
- One (1) year of customer service experience.
- High school diploma or GED required.
- Ability to communicate effectively in English.
- Must submit to and pass a drug screen and background check.
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal.
Nice-to-haves
- Experience in a similar role within the aviation industry.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Employee assistance program
- Vision insurance
- 401(k) matching
- Life insurance
- Professional development assistance
- Referral program
- Retirement plan
