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Alliance Ground International - Salt Lake City, UT
posted about 2 months ago
About the position
As a Passenger Service Agent at Alliance Ground International (AGI), you will play a crucial role in ensuring that travelers are well-informed and in the right place at the right time. This customer-facing position focuses on delivering first-class customer service while adhering to safety and airline-specific procedures. Your responsibilities will include assisting passengers with check-in, boarding, and baggage handling, all while maintaining a high standard of service and safety.
Responsibilities
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
- Ensure safety and security is never compromised.
- Handle customer interactions efficiently and professionally at the ticket counter and gate.
- Assist with reservations, ticket issuance, fare computation, and baggage checking.
- Handle customer concerns and complaints regarding ticketing and baggage handling.
- Perform lost and found activities and process claims for damaged or lost baggage.
- Answer inquiries regarding flight schedules, fares, and general travel information.
- Meet aircraft at gate or loading area and perform duties in departure lounges or boarding gates.
- Check passenger tickets and documents for validity and complete arrangements for accommodating passengers' reservations and luggage.
- Prepare and check various flight forms for accuracy and complete post-departure procedures.
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Requirements
- Must be at least 18 years of age and possess a high school diploma or GED.
- Authorization to work in the United States or Canada as defined by respective immigration laws.
- Completion of SIDA training to obtain airport authority identification security.
Nice-to-haves
- One+ year of relevant experience, preferably in the airline industry.
- Previous face-to-face customer service experience.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
