Passenger Service Agent

$38,002 - $38,002/Yr

Horizon Air - Sacramento, CA

Part-time - Entry Level

Sacramento, CA

Air Transportation

About the position

The Passenger Service Agent at Horizon Air plays a crucial role in ensuring a seamless travel experience for guests. This position involves assisting guests with various travel needs, including check-in, baggage handling, and addressing inquiries or complaints. The agent is responsible for managing cabin accommodations and ensuring guest satisfaction through effective communication and problem-solving skills.

Responsibilities

• Assist guests with travel needs, including answering inquiries and handling baggage.
• Ensure cabin accommodations are met for all passengers.
• Assist with mishandled guests due to oversold, delayed, or canceled flights.
• Evaluate and prepare flights by arranging seat assignments and making announcements.
• Process and secure guest luggage, maintaining claims for delayed or damaged luggage.
• Perform various duties as assigned to ensure complete guest satisfaction.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice-to-haves

• A minimum of 1 year of customer service or community service experience.

Benefits

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental, and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off