Passenger Service Agent

G2 Secure Staffing - Irving, TX

Full-time

Irving, TX

Administrative and Support Services

About the position

This position involves providing customer service in a terminal environment, ensuring the safety and satisfaction of passengers while adhering to company policies and procedures. The role requires effective communication, physical capability to handle luggage, and a commitment to maintaining a professional demeanor at all times.

Responsibilities

• Actively participate in the Safety Management System (SMS)
• Greet passengers, clients, and airline personnel in a courteous and professional manner
• Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations
• Provide general information to passengers, give directions, and flight information
• Provide special services such as courtesy chairs and bag carts as required
• Direct large pieces of luggage, pets, and other checked articles too large for the baggage handling system to oversize
• Summon the security supervisor and refer difficult or uncooperative passengers to security
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs
• Project a positive image and respond to inquiries from clients, staff, and the public in a courteous manner
• Attend meetings and inservices as required
• Utilize appropriate communications channels and maintain records, reports, and files as required
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner
• Perform other duties as requested
• Comply with all safety requirements, including using only trained equipment, reporting unsafe conditions, wearing proper PPE, and attending required safety training.

Requirements

• High School diploma or equivalent
• Computer experience preferred
• Previous customer service experience preferred
• Must be 18 years of age or older
• Must have reliable telephone and transportation
• Ability to communicate clearly and concisely in verbal and written communication
• Must be able to read, write, understand and carry out instructions in English
• Must be able to stand/walk in terminal area throughout the scheduled shift
• Must be able to consistently push, pull and lift 50 to 70 lbs
• Must be able to carry oversized bags (ski bags, snowboard bags, boot bags, etc.) 100 to 125 yards
• Must pass pre-employment and random drug tests
• Must complete a criminal background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)