Passenger Service Agent

dnata - Tampa, FL

Part-time - Entry Level

Tampa, FL

Support Activities for Transportation

About the position

dnata is hiring Part Time Passenger Service Agents at TPA Airport! This position involves handling administrative procedures for international passengers before and after a flight. The role includes electronic check-in of passengers, verification of documents, assigning seats, ensuring correct boarding passes, and providing information to passengers. The work environment is dynamic, with shift hours available on Fridays, Saturdays, Sundays, Mondays, and Thursdays, and may change due to aircraft schedules. This is a Union Position, and flexibility in shifts and days off is required, especially during peak seasons.

Responsibilities

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Requirements

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
• Possess a high school diploma or GED equivalent
• Excellent communication and interpersonal skills
• Possess basic computer literacy
• Ability to stand, bend, stoop, and walk for extended periods of time
• Push, pull, lift, and load up to 70 pounds
• Exceptional customer service skills

Benefits

• Weekly pay
• 401K
• Paid time off
• Paid training
• Company uniforms