Passenger Service Agent

Alliance Ground International - Portland, OR

Full-time - Entry Level

Portland, OR

10,001+ employees

Truck Transportation

About the position

As a Passenger Service Agent at Alliance Ground International (AGI), you will play a crucial role in ensuring that travelers are well-informed and supported throughout their journey. This customer-facing position focuses on delivering exceptional service while adhering to safety and security protocols. You will assist passengers with check-in, boarding, and baggage handling, all while maintaining a friendly and professional demeanor.

Responsibilities

• Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
• Ensure safety and security is never compromised.
• Handle customer interactions efficiently and professionally at the ticket counter and gate.
• Assist with reservations, ticket issuance, fare computation, and baggage checking.
• Address customer concerns and complaints regarding ticketing and baggage handling.
• Perform lost and found activities and process claims for damaged or lost baggage.
• Answer inquiries regarding flight schedules, fares, and general travel information.
• Meet aircraft at gate or loading area and perform duties in departure lounges or boarding gates.
• Check passenger tickets and documents for validity and complete arrangements for accommodating passengers' reservations and luggage.
• Prepare and check various flight forms for accuracy and complete post-departure procedures.
• Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
• Follow procedures for the acceptance of Dangerous Goods.

Requirements

• Must be at least 18 years of age and possess a high school diploma, GED, or equivalent work experience.
• Authorization to work in the United States or Canada as defined by respective immigration laws.
• Completion of SIDA training to obtain airport authority identification security.

Nice-to-haves

• One+ year of relevant experience, preferably in the airline industry.
• Previous face-to-face customer service experience.

Benefits

• Paid vacation for full-time qualified employees.
• Medical, dental, and vision coverage for full-time and part-time employees.
• Free uniforms and on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.