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Passenger Service Agents - (TPA) Tampa Intl Airport
$31,200 - $31,200/Yr
G2 Secure Staffing - Tampa, FL
posted about 2 months ago
Full-time - Entry Level
Tampa, FL
10,001+ employees
Administrative and Support Services
About the position
The Passenger Service Agent at G2 Secure Staff is responsible for providing exceptional customer service at Tampa International Airport. This role involves greeting passengers, assisting with ticketing and boarding processes, and ensuring compliance with safety and security standards. The position requires effective communication and the ability to work in a fast-paced environment, particularly during peak travel times.
Responsibilities
- Greet passengers, clients, and airline personnel in a courteous and professional manner.
- Monitor ticket counter and self-service check-in queue activity.
- Assist with the ticketing and boarding process, gates, and baggage service.
- Provide general information to passengers, including directions and flight information.
- Actively participate in the Safety Management System (SMS).
- Utilize appropriate communication channels and maintain records, reports, and files as required.
- Provide technical guidance and assist front-line employees in performing functional tasks.
- Establish and maintain effective communication and working relationships with passengers and co-workers.
- Comply with all safety, security, compliance, and quality standards and procedures.
Requirements
- Must be 18 years or older.
- One (1) year of customer service experience.
- Must submit to and pass a drug screen and background check.
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal, including a background check and ten-year work history.
- Must have a reliable mode of communication and transportation.
- Ability to communicate effectively in English.
- Ability to read and interpret safety rules and operating manuals.
- Effective listening skills.
Nice-to-haves
- Bilingual in Spanish and English.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
