Passport Data Entry Clerk II

CGI Group - Chicago, IL

Chicago, IL

Professional, Scientific, and Technical Services

About the position

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.

Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters.
• Ensure appointment is scheduled at the Information Station.
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Print and review passport books for accuracy and quality prior to distributing to applicants.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office.
• Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct 'meet-and-greets,' set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Requirements

• Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence.
• HS diploma or GED.
• Three years of general office experience.
• Two years of experience utilizing a variety of office software, specifically Microsoft Office.
• Capable of performing repetitive tasks while maintaining a high level of accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• US citizenship and an ability to obtain an MRPT clearance is required.

Benefits

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees.
• 401(k) Plan and Profit Participation for eligible professionals.
• Paid Time Off (PTO).
• Paid Federal Holidays.
• Health & Welfare Benefits.