Cgi Technologies And Solutions - Chicago, IL
posted 3 months ago
CGI Federal is seeking experienced Support Associates to join the Chicago Passport Agency team. The ideal candidates will possess excellent communication skills and have a background in customer service, particularly in front-facing roles. This position requires the ability to work collaboratively in a fast-paced environment, ensuring that all tasks are completed efficiently and accurately. The Support Associates will be responsible for operating various equipment for high-speed scanning, mailing, and metering of mail, as well as preparing and mailing envelopes containing passports and supporting documents. Additionally, they will box and archive files for storage purposes, ensuring that all records are maintained properly. In this role, associates will interface directly with passport applicants at the Agency/Center Information and Will-Call counters. They will ensure that appointments are scheduled, review passport applications and supporting documentation for completeness, and provide applicants with necessary fee information. Prior to distributing passports, associates will print and review passport books for accuracy and quality. They will also handle refund and reimbursement requests, generate credit card payments, and assist with Acceptance Agent training by preparing materials and conducting office tours. The position requires maintaining and cataloging electronic records of passport acceptance facilities, contacting applicants for necessary documents, and resolving undeliverable mail items. Associates will generate correspondence to resolve application discrepancies as guided by DOS Passport Specialists. This role is crucial in ensuring that all processes related to passport applications are handled with precision and care, contributing to the overall efficiency of the Chicago Passport Agency.