Baptist Health - Miami, FL
posted 25 days ago
Full-time - Entry Level
Miami, FL
10,001+ employees
Hospitals
About the position
The Patient Access Associate at Galloway Endoscopy Center plays a crucial role in coordinating patient flow and ensuring timely processing of patient information. This position requires maintaining knowledge of insurance requirements, pricing, financial assistance options, and overall revenue cycle operations at Baptist Health South Florida. The associate is expected to provide professional, passionate, and friendly service to patients, families, and community members, embodying the organization's commitment to service excellence.
Responsibilities
- Coordinate patient flow and ensure timely processing of patient information.
- Address patient questions or concerns effectively.
- Maintain knowledge of insurance requirements and Baptist Health pricing.
- Provide information on financial assistance options available to patients.
- Practice the philosophy of service excellence in all interactions with patients and families.
Requirements
- High School diploma or equivalent (GED, training, or experience).
- Completion and passing of the Patient Access training course.
- Ability to work in a high-volume, fast-paced environment.
- Detail-oriented and organized with strong customer service skills.
- Excellent interpersonal communication skills.
Nice-to-haves
- Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, EMR applications).
- Accurate typing skills.
- Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage.
- Bilingual in English and Spanish/Creole.
Benefits
- $1000 Bonus for new hires
- Full-time schedule with consistent hours
