Patient Access Associate - IM Radiology - PRN Days (52724)

About the position

Responsible for facilitating patient access for services at Maryville Imaging, LLC by accurately and efficiently collecting demographic and insurance information and entering it into the imaging center's registration system, including collation of any pre-determined patient financial responsibilities. As a front line employee, the Patient Access Associate is responsible for responding to the incoming inquiry calls and providing excellent customer service while also protecting the privacy of the patient's health information. This position will also need to understand and be able to assist other Patient Access functions ie the scheduling and pre-arrival responsibilities as needed.

Responsibilities

• Greets each patient as they present for services and asks for identification and insurance information.
• Provides each patient with the Patient Information form to be completed to update their current demographic information.
• Determines if the patient is scheduled or non-scheduled before proceeding with the registration process.
• Accurately and thoroughly collects, analyzes and records patient demographic and insurance data into imaging center registration system.
• Updates and edits information in system, ensuring that all fields are populated correctly and appropriately.
• Scans the patient identification and insurance information into the record using the document imaging system.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Witnesses all signatures obtained and scans forms into document imaging system.
• Collects and scans physician orders for each patient.
• Calls physician office to request order for those patients that do not have one at time of registration.
• Verifies that the order is complete and valid.
• Identifies patient financial responsibility and collects amount due when applicable.
• Refers patients who express need for financial assistance to appropriate resource.
• Posts payments in system, balances payments at end of shift and assures all monies are secured.
• Notifies appropriate area/person of patient arrival when applicable.
• Understands and complies with downtime processes and procedures.
• Performs quality improvements to records as indicated by the quality improvement tool (RQi) in a timely and efficient manner.
• Assists and performs as backup to other patient access functions and responsibilities.

Requirements

• High school diploma or equivalent.
• Prior Patient Access experience is desired.
• Typing skills of 40-50 wpm.
• Medical Terminology course or background preferred.
• Excellent communication and customer service skills needed.
• Computer and organizational skills.