Patient Access Associate

Hartford HealthCare - Windham, CT

Full-time - Entry Level

Windham, CT

10,001+ employees

Hospitals

About the position

The Patient Access Associate at Hartford HealthCare plays a crucial role in the registration and admission of patients at Windham Hospital. This position involves obtaining and validating patient demographics and financial information, ensuring a smooth patient flow, and providing assistance with insurance authorizations and financial applications. The associate will interact with patients, families, and clinical staff, contributing to a patient-focused environment in the Emergency Department and other outpatient departments.

Responsibilities

• Registers and admits patients, obtaining and validating patient demographics and financial information.
• Obtains co-pays and deductibles from patients.
• Secures insurance authorization for inpatient/outpatient visits and procedures.
• Verifies insurance payer information and eligibility benefits.
• Assists patients with financial applications.
• Handles and closes out cash transactions for bank deposits.
• Obtains accurate information and signatures on releases/forms and performs scanning tasks.
• Prioritizes patient flow and maintains constant interaction with patients, families, payers, and clinical staff.
• Provides Hospital Operator coverage and works on various reports as assigned.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Word required.
• Two years' experience in a hospital medical setting or insurance billing preferred.
• Excellent verbal and communication skills.
• Detail-oriented with strong analytical skills.
• Professional customer service skills.
• Ability to demonstrate flexibility and work in a team environment.

Benefits

• Competitive benefits program designed to ensure work/life balance.
• Opportunities for career development and growth.