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Saratoga Hospitalposted 2 months ago
$17 - $27/Yr
Saratoga Springs, NY
Hospitals
Resume Match Score

About the position

Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. Provides support for scheduling and ordering of miscellaneous exams when necessary. Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence.

Responsibilities

  • Greeting Patients: Welcomes patients and accurately enters their information to the patient tracker system for the facility. Verifies the patient's identification. Uses proper identification and greeting when answering phone calls.
  • Patient Registration: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed (labs and/or imaging). Admitting areas- complete inpatient admission process. Serves as the point person for Q/A as directed by department manager.
  • Insurance Verification: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Checks Medical Necessity. Diagnosis Coding and abstracting when needed. Able to complete authorization requests when needed/as appropriate.
  • Collections: Collects patient copays and enters payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
  • Medical Records: Maintains confidential medical records. Obtains records necessary for office visit. Processes requests for medical information in accordance with established policies and procedures. Responds to patient requests for medical records.
  • Leadership: Serves as the point person or 'charge' when the manager/supervisor is not available. Provides continuing education for existing staff and assists with onboarding new employees. Assists with escalated patient complaints when management is not available.
  • Scheduling: Schedules medical office appointments and/or diagnostic services; physical, occupational or speech therapies; surgery or other imaging services. Schedules non-clinical staff as directed by manager.

Requirements

  • Must meet all requirements of Patient Access Specialist.
  • Supervisory experience preferred.
  • Minimum of two years as a Patient Access Specialist preferred.
  • Medical terminology certificate preferred.
  • Certified Healthcare Access Associate (CHAA) preferred.

Job Keywords

Hard Skills
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  • Patient Registration
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Soft Skills
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