Patient Access Lead

Mercy Health • Crystal Lake, IL

378d

About The Position

The Patient Access Lead is responsible for overseeing the activities within the Office of Patient Access Management at Mercyhealth. This role involves planning and supervising workflows, ensuring efficient operations, and maintaining high-quality service standards. The lead will also be involved in training and evaluating staff, managing departmental resources, and participating in process improvement initiatives to enhance patient access services.

Requirements

• High school diploma or equivalent required.
• Associates degree in a business or healthcare field preferred.
• Two years of patient access, revenue cycle, or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization, or customer service required.
• One year prior supervisory related experience required.
• Certification related to health care revenue cycle (Epic, HFMA, etc.) or an equivalently designated certification approved by management within 1 year.
• Strong interpersonal/oral/communication skills.
• Analytical skills.
• Keyboard and typing skills.
• Ability to handle stress.
• Knowledge of PPM and STAR billing systems desirable.
• Microsoft Word and Excel experience desirable.

Nice To Haves

• Experience with healthcare software systems.
• Knowledge of Mercyhealth policies and procedures pertinent to operations.

Responsibilities

• Plans and supervises activities within the Office of Patient Access Management.
• Develops and updates department workflows and expectations.
• Assigns work and coordinates activities to maintain efficient workflow.
• Monitors quantity and quality of work performed.
• Interviews, trains, supervises, and evaluates employees.
• Maintains equipment and supplies for the department.
• Participates in process improvement activities and makes recommendations for new/revised policies, procedures, and workflows.
• Collaborates and communicates with other departments to solve cross-departmental issues and conflicts.
• Provides high-level service recovery to assist with patient billing concerns/complaints.
• Conducts ongoing training sessions for employees related to Patient Access and front-end operations.

Benefits

• Comprehensive medical, dental, and vision insurance options.
• Life and disability coverage.
• Retirement plan with competitive matching contribution.
• Access to flexible spending plans.
• Generous paid time off plan that increases with milestone anniversaries.
• Educational assistance programs and career advancement opportunities.
• Employee assistance programs and employee-only discount packages.
• Paid parental and caregiver leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED