Ochsner Health - Lafayette, LA
posted 19 days ago
Full-time - Entry Level
Remote - Lafayette, LA
1,001-5,000 employees
Ambulatory Health Care Services
About the position
The Patient Access Representative at Ochsner Health System is responsible for providing excellent customer service to patients and guests, facilitating the patient registration and admission process, and ensuring accurate collection of patient information. This role involves greeting patients, scheduling appointments, verifying insurance, and handling point-of-service collections, all while maintaining confidentiality and professionalism. The representative plays a crucial role in enhancing patient satisfaction and supporting various functions across the healthcare facility.
Responsibilities
- Greet patients and guests courteously, both in person and via telephone.
- Initiate scheduling appointments and complete the check-in process for patients.
- Obtain and verify accurate identification and demographic data for patients.
- Perform point-of-service collections and manage face-to-face patient interactions.
- Verify insurance information through electronic means, telephone, or web applications.
- Gather and input patient demographic and financial information accurately.
- Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
- Balance cash drawer daily and prepare deposit slips at the end of each shift.
- Demonstrate respect and cooperation in all staff relationships and resolve interpersonal conflicts.
- Adapt behavior to specific patient populations and communicate effectively.
Requirements
- High school diploma or equivalent required; Associate's degree preferred.
- One year of related experience in a hospital, clinic, medical office, or customer service role required.
- Computer skills for data entry and information retrieval are necessary.
- Effective verbal and written communication skills are essential.
- Proficiency with Windows-style applications and various software packages specific to the role is required.
- Strong interpersonal skills and clerical skills are necessary.
- Knowledge of healthcare insurance benefits and billing regulations is required.
- Good organizational, time management, and conflict resolution skills are essential.
- Ability to work collaboratively with other departments and exercise sound judgment.
Nice-to-haves
- Certification in Healthcare Access Manager (CHAM) preferred.
- Certification in Healthcare Access Associate (CHAA) preferred.
- Certification as a Medical Assistant or other medical specialty-based certification preferred.
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- 401k retirement savings plan
- Paid time off
- Flexible scheduling options
- Professional development opportunities
