Patient Access Rep

$43,867 - $56,826/Yr

Virginia Mason Franciscan Health - Seattle, WA

Full-time - Entry Level

Seattle, WA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Patient Access Representative at Virginia Mason Franciscan Health plays a crucial role in the patient intake process at the Franciscan OBGYN Clinic. This position involves direct interaction with patients, ensuring a seamless check-in and check-out experience, managing demographic and financial data, and facilitating insurance verification and appointment scheduling. The role emphasizes strong customer service skills and the ability to address patient needs effectively while adhering to established guidelines and procedures.

Responsibilities

• Registers and/or checks patients in/out.
• Handles and reconciles payments.
• Continually monitor and reconcile issues prior to patient visit.
• Processes referral orders and/or pre-authorizations.
• Coordinates appointments and ancillary services.
• Responds to patient questions regarding routine billing and insurance matters.
• Coordinates patient instructional/education activities.

Requirements

• One year of customer service work experience is required.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience preferred.

Nice-to-haves

• Knowledge of insurance authorization/billing requirements.
• Knowledge of medical terminology and the patient intake process.

Benefits

• Free parking
• No nights, weekends or organizationally recognized holidays required
• Growth opportunities