Patient Access Rep

About the position

The Patient Access Representative at Virginia Mason Franciscan Health is responsible for providing administrative support during the patient intake process at the Franciscan Heart and Vascular Clinic. This role involves direct interaction with patients, ensuring a seamless check-in and check-out experience, and managing various administrative tasks related to patient care and insurance processing. The position emphasizes strong customer service skills and the ability to handle sensitive patient information while adhering to privacy and confidentiality practices.

Responsibilities

• Register and check patients in/out for appointments.
• Handle and reconcile patient payments.
• Monitor and reconcile issues prior to patient visits.
• Process referral orders and pre-authorizations for patients.
• Coordinate appointments and ancillary services for patients.
• Respond to patient inquiries regarding billing and insurance matters.
• Coordinate patient instructional and educational activities.

Requirements

• One year of customer service work experience is required; two years preferred.
• Healthcare or call center experience preferred.
• Knowledge of insurance authorization and billing requirements.
• Familiarity with medical terminology and the patient intake process.
• Strong critical thinking and problem-solving skills.
• Excellent customer service skills.

Nice-to-haves

• Experience in a healthcare setting.
• Previous experience in a call center environment.

Benefits

• Free parking
• No nights, weekends, or organizationally recognized holidays required