About the position
Virginia Mason Franciscan Health is seeking a full-time Patient Access Representative for the Franciscan Medical Clinic in Port Orchard, WA. This role is integral to the patient intake process, ensuring that patients receive the highest quality care and exceptional service. The Patient Access Representative will be responsible for a variety of administrative support duties that facilitate the patient experience, including checking patients in and out, collecting and entering demographic and financial data, and validating insurance information. This position requires strong customer service skills and the ability to think critically to meet patient needs effectively. The Patient Access Representative will interact directly with patients at the front desk and over the phone, providing assistance with appointment scheduling, co-pay collection, and processing referrals and authorizations for ancillary testing and surgical procedures. The role demands a thorough understanding of insurance authorization and billing requirements, as well as knowledge of medical terminology and privacy practices. The representative will also be responsible for addressing patient inquiries regarding billing and insurance matters, ensuring that all interactions uphold the organization's commitment to patient-centered care. This position offers a supportive team environment with excellent growth opportunities, free parking, and a schedule that does not require nights, weekends, or organizationally recognized holidays. The Patient Access Representative plays a crucial role in creating a seamless patient experience, contributing to the overall mission of Virginia Mason Franciscan Health to provide quality care close to home.
Responsibilities
- Registers and/or checks patients in/out.
- Handles and reconciles payments.
- Continually monitor and reconcile issues prior to patient visit.
- Processes referral orders and/or pre-authorizations.
- Coordinates appointments and ancillary services.
- Responds to patient questions regarding routine billing and insurance matters.
- Coordinates patient instructional/education activities.
Requirements
- One year of customer service work experience is required.
- Two years of customer service work experience preferred.
- Healthcare or Call Center experience preferred.
