Patient Access Representative | Days & Evenings (Full Time)

Lake Charles Memorial Hospital - Lake Charles, LA

Lake Charles, LA

Hospitals

About the position

The Patient Access Representative is responsible for greeting customers in a professional and friendly manner, ensuring timely registration of patients, and collecting updated demographic information. The role requires knowledge of insurance processing, CPT and procedure codes, and the ability to explain financial obligations to patients. The representative must also assist with patient flow, obtain necessary signatures, and provide information about financial assistance programs. The position involves working in a fast-paced environment and requires strong communication and organizational skills.

Responsibilities

• Greets all customers in a professional and friendly manner.
• Ensures timely registration of patients, typically not exceeding 15 minutes.
• Collects updated demographic information and accurately codes patient information.
• Completes patient estimates using Clearance and explains insurance processing.
• Uses PCA for applicable patients and informs them of financial obligations.
• Obtains all necessary signatures and documents for Medicare patients.
• Creates a tickler for insurance verification and initiates authorizations when necessary.
• Knowledgeable about the LCMH Financial Assistance program and assists customers.
• Identifies when help is needed and provides clear directions to customers.
• Notifies House Supervisor of all direct admissions upon arrival.
• Discusses the online Patient Portal and encourages patients to provide their email.
• Assists with patient flow in the assigned area without prompting.

Requirements

• High school graduate or GED.
• At least one year of experience in a healthcare-related field, preferably finance.
• Adequate keyboard skills (40 words per minute typing rate).
• Basic computer skills.
• Strong organizational and communication skills.
• Negotiation skills including assertiveness and proactivity.
• Ability to read, write, and speak intelligible English.
• Basic math skills and appropriate phone etiquette.
• Emotional stability and resilience; adaptability to change.
• Demonstrates organizational and leadership ability.

Benefits

• Opportunity to be part of a nationally certified Great Place to Work.
• Support for exceptional patient care and professional growth.