Yale New Haven Health - Westerly, RI
posted 2 months ago
Full-time
Westerly, RI
Hospitals
About the position
The Patient Access Representative serves as the first point of contact for patients at the hospital, embodying the organization's values of integrity, patient-centered care, respect, accountability, and compassion. This role is crucial in ensuring a welcoming environment, accurately registering patients, and processing payments while maintaining high standards of customer service and safety protocols.
Responsibilities
- Achieve and maintain a Department registration information completeness/accuracy of 95%.
- Support customer satisfaction initiatives as defined in the annual individual work plan.
- Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures.
- Attend all required safety training programs and describe responsibilities related to safety.
- Follow hospital exposure control plans for bloodborne and airborne pathogens.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
Requirements
- High school diploma or G.E.D. required.
- B.S./B.A. or A.A. degree, or some college preferred.
- Experience in a professional setting with customer service responsibility preferred.
- A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.
Nice-to-haves
- Continuous demonstration of team orientation and customer-focused behaviors.
