Bristol Hospital - Bristol, CT
posted 18 days ago
Full-time
Bristol, CT
Ambulatory Health Care Services
About the position
The Patient Access Representative in the Emergency Department at Bristol Hospital is responsible for the efficient registration of patients, acting as the primary liaison for those receiving services. This role involves preparing admission forms, verifying insurance information, collecting copays, and ensuring accurate documentation while providing compassionate service to patients and their families.
Responsibilities
- Accurately documents all information in the appropriate fields and/or account notes.
- Maintains accuracy when entering demographic and insurance information in the system.
- Registers patients who present for hospital services and collects copay and deductible amounts.
- Obtains all necessary signatures at the time of registration or arrival.
- Courteously answers the telephone and addresses all questions in a timely manner.
- Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
- Maintains a positive working relationship with patients/families, clinical personnel, co-workers, and management to promote teamwork and cooperation.
- Performs miscellaneous job-related duties as requested.
Requirements
- High school graduate.
- Some knowledge of medical terminology, pre-admission, and insurance preferred.
- Good communication skills, both written and verbal.
- Understanding of the impact of patient registration on the financial revenue cycle.
- Knowledge of online computer systems and applications.
Nice-to-haves
- PC literacy preferred.
