Patient Access Representative - Float
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About The Position
The position involves performing general patient access and registration duties in EPIC Practice Management. Responsibilities include answering telephones, making appointments, processing referrals, maintaining provider templates and appointment schedules, and verifying patient demographics and insurance coverage. The role also encompasses general patient account management duties, such as obtaining prior authorization for services, processing items in the appropriate work queues to complete registration, and entering service capture data. It is essential to ensure that patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. The position functions as a liaison to Patient Financial Services and the Health Plan, communicating with external government payors and employers as necessary. Additionally, the role involves working directly with patients on billing-related matters and providing fee estimates for Kaiser Permanente services. Duties may also include cash collection and depositing, demonstrating strong customer service and communication skills, and adhering to HIPAA and patient confidentiality requirements. The position may act as the patient's first point of contact with Kaiser Permanente.
