Patient Access Representative-General Surgery

Himg (Huntington Internal Medicine Group) - Point Pleasant, WV

Full-time

Point Pleasant, WV

Ambulatory Health Care Services

About the position

Rivers Health is looking for a full-time Patient Access Representative to support patient treatment in the office while managing administrative and nursing duties related to patient care. The role is essential for maintaining high-quality care within the office setting.

Responsibilities

• Perform general receptionist duties, including greeting patients, answering telephones, and scheduling appointments.
• Ensure all patients are registered in the correct status in a timely manner.
• Monitor the waiting room to ensure all patients are addressed promptly.
• Distribute all orders and prescriptions correctly using two patient identifiers.
• Scan patient documents and type correspondence, reports, memos, forms, and transcription of medical notes.
• Process referrals by gathering documentation, making appointments, and notifying patients as required by the referred facility/provider.
• Follow up on referrals to ensure patients have completed their visits and retrieve documentation for review by the ordering provider.
• Prepare cash receipts for transport to the Central Billing Office (CBO).
• Sort and distribute mail and process forms sent to the clinic.
• Maintain current and accurate demographic information on all patient guarantors.
• Maintain equipment and supplies necessary for job duties.
• Adhere to corporate policies, JCAHO, Rural Health, departmental policies and procedures, and the personnel employee handbook.
• Demonstrate excellence in customer service, professionalism, and accountability.
• Foster an atmosphere of teamwork and collaboration.
• Fill in during co-workers' absences and cover other personnel as needed.

Requirements

• High School Diploma is required.
• One year of experience in a provider office or healthcare setting is preferred.
• Ability to communicate verbally and in writing, coordinate, motivate, and collaborate with others.
• Ability to recognize the unique needs of patients of all ages, including neonates, pediatrics, adolescents, and geriatrics.
• Ability to prioritize and delegate effectively.
• Strong problem-solving skills based on situational assessment.
• Good inductive and deductive reasoning skills.