UT Health - Katy, TX
posted 3 days ago
The Patient Access Representative I / II / Senior at UTHealth Houston plays a crucial role in ensuring the smooth operation of patient access services within the healthcare system. This position is responsible for verifying patient eligibility, ensuring compliance with medical necessity, and managing financial transactions related to patient care. The representative will interact with patients, their families, and various healthcare professionals to gather necessary information and facilitate appointments. This role is essential in maintaining the financial integrity of the facility by collecting patient liabilities and establishing payment arrangements. The representative will also be involved in complex financial counseling, including the review and submission of charity applications, and will identify alternative resources for financial reimbursement. The position requires a high degree of accuracy in data entry and documentation, as well as effective communication skills to liaise with various stakeholders, including physicians, care management teams, and insurance companies. In addition to the core responsibilities, the Patient Access Representative is expected to promote their professional growth by participating in continuing education and serving as a mentor to less experienced staff. The role may also involve scheduling patient appointments and ensuring that all required forms are explained and signed by the patient or guarantor. Adherence to university policies and procedures is critical, as is the ability to manage time and resources effectively. The representative will also be responsible for maintaining a professional demeanor while interacting with patients and their families, ensuring that all documentation is thorough and accurate. This position is vital in creating a positive patient experience and supporting the overall mission of UTHealth Houston to provide excellent patient care.