Conifer Revenue Cycle Solutions - Lincoln, NE
posted about 2 months ago
Part-time - Entry Level
Lincoln, NE
Insurance Carriers and Related Activities
About the position
The Patient Access Representative II is responsible for supporting departmental efficiencies by performing various tasks related to patient scheduling, registration, pre-admission, admission, reception, and discharge functions. This role requires obtaining complete and accurate patient demographic information and employing compliant patient liability collection techniques before, during, and after the date of service. The representative is expected to provide world-class customer service and adhere to financial and cash control policies.
Responsibilities
- Greeting customers and providing world-class customer service according to Conifer Standards of Care.
- Completing full patient registration at the date of service.
- Explaining and securing hospital and patient legal forms such as Advance Directives and Consent for Treatment.
- Scanning Protected Health Information and creating patient information packets for upcoming hospital services.
- Assisting with scheduling diagnostic procedures and providing appointment instructions to customers.
- Educating patients about financial liabilities and employing compliant collection techniques.
- Performing hospital cash reconciliation and secured payment entry in adherence to financial policies.
- Verifying insurance, benefits, coverage, and eligibility, and obtaining insurance authorizations for services.
- Coordinating post-discharge care for patients as needed.
Requirements
- High School Diploma or GED required.
- 0 - 1 year in a Customer Service role.
- 0 - 1 year administrative experience in a medical facility or related area preferred.
- Some college coursework is preferred.
- Minimum typing skills of 35 wpm.
- Demonstrated working knowledge of PC/CRT/printer.
- Knowledge of hospital environment preferred.
- Ability to work in a fast-paced environment and communicate effectively.
Nice-to-haves
- Understanding of Third Party Payor requirements preferred.
- Understanding of Compliance standards preferred.
- Course in Medical Terminology required.
Benefits
- Competitive benefits package
- Opportunities for career advancement
- Resources and incentives to redefine healthcare services
