Patient Access Representative- Remote Contact Center

About the position

The Patient Access Representative serves as the initial point of contact for patients at Mercy, embodying the organization's commitment to compassionate care and exceptional service. This role involves facilitating various aspects of patient entry into Mercy facilities, including scheduling, registration, benefit verification, and financial clearance. The representative is responsible for ensuring accurate patient data is collected and maintained, requiring strong attention to detail and knowledge of insurance and healthcare regulations.

Responsibilities

• Serve as the first point of contact for patients, providing exceptional customer service.
• Facilitate scheduling, registration, benefit verification, and financial clearance for patients.
• Ensure accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and relevant regulations.
• Communicate effectively with patients, physicians, and hospital staff.

Requirements

• 1-3 years of clerical and customer service experience preferred.
• High School diploma required; some college education is helpful.
• Ability to communicate effectively both orally and in writing.
• Strong organizational skills and attention to detail.
• Knowledge of medical terminology and insurance plans preferred.

Nice-to-haves

• Experience with various computer systems and proficiency in using a 10-key calculator.
• Ability to work under stress and meet deadlines.

Benefits

• Comprehensive health, vision, and dental coverage from day one.
• Paid time off (PTO).
• Tuition reimbursement.
• Employer-matched retirement funds.