About the position
The Patient Access Representative at Beaufort Memorial Hospital plays a crucial role in ensuring that patient information is accurately captured and processed. This position involves validating the completeness and accuracy of account information, which is essential for the smooth operation of the hospital's administrative functions. The representative will be responsible for obtaining required consents from patients, verifying their insurance details, and ensuring that all necessary pre-certifications and authorizations are in place before services are rendered. Additionally, the role includes the collection of payments from patients, which requires a clear understanding of the hospital's billing policies and procedures. In this position, the Patient Access Representative must be able to effectively communicate and explain Beaufort Memorial Hospital's policies to patients and their families. This includes responding promptly to patient inquiries and providing assistance as needed. Upon a patient's arrival at the hospital, the representative will greet them and initiate the registration process, ensuring that all necessary information is gathered efficiently. Furthermore, the representative will direct visitors to the appropriate individuals or areas within the hospital, contributing to a welcoming and organized environment. The role demands a high level of professionalism and adherence to the behavioral standards and mission of Beaufort Memorial Hospital. The representative must demonstrate a strong work ethic and a commitment to providing superior care and service to all patients and visitors.
Responsibilities
- Validate completeness and accuracy of account information.
- Obtain required consents from patients.
- Verify insurance details for patients.
- Obtain necessary pre-certifications and authorizations.
- Request and collect payments from patients.
- Explain Beaufort Memorial Hospital policies to patients and their families.
- Respond promptly to patient inquiries.
- Greet patients upon arrival and initiate the registration process.
- Direct visitors to the appropriate individuals or areas for assistance.
Requirements
- High School graduate or equivalent preferred.
- At least two years of experience in general hospital related practices preferred.
- A minimum of two years of experience in a business environment or a health care institution preferred.
- No specific certifications or licenses required.
