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1000 Essentia Health - Ashland, WI
posted 2 months ago
About the position
The Patient Registration Representative at Essentia Health is responsible for greeting customers and facilitating the patient registration process in a professional and courteous manner. This role involves interviewing patients to gather necessary demographic and financial information, ensuring accurate patient registration and billing, and serving as a liaison between patients and various healthcare representatives. The position also includes scheduling follow-up appointments and providing cost estimates for upcoming services.
Responsibilities
- Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
- Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
- Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
- Maintains all assigned work queues according to supervisor's instructions and guidance.
- Interacts positively and in a caring manner with patients, co-workers, and others to provide the highest level of customer service.
- Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
- Sanitizes registration equipment between each use and restocks basic supplies.
- Performs other clerical duties as assigned.
Requirements
- No educational requirement specified.
- Previous Patient Access Representative or Patient Scheduler experience preferred.
