Patient Access Representative | Watertown Clinic | 32hrs/week

Sanford Health • Watertown, SD

395d • $33,800 - $47,840

About The Position

The Patient Access Representative at Sanford Health plays a crucial role in providing exceptional customer service to patients, serving as the first point of contact in the clinic. This position involves greeting patients, verifying their information, and ensuring a positive patient experience through effective communication and coordination of services. The role is essential in creating a welcoming environment and managing various administrative tasks related to patient registration and scheduling.

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology knowledge is helpful; customer service skills are essential.
• Six months of customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Work with nursing team and providers to coordinate and schedule appointments to meet patients' needs.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and resolve work queue issues.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance and track patient visits.
• Compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments and make reminder calls for appointments.
• Handle hospital admissions and perform office duties such as making copies or sending faxes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees