Patient Access Representative

$41,600 - $41,600/Yr

TEKsystems - Roanoke, VA

Full-time - Entry Level

Remote - Roanoke, VA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Patient Access Representative will be responsible for managing front office operations, including patient check-ins, scheduling appointments, and handling insurance verification. This role requires cross-training to ensure coverage for various front-end tasks, as well as effective communication with patients and healthcare systems.

Responsibilities

• Answer incoming calls in a professional and courteous manner, responding to requests and inquiries or directing calls to clinical personnel.
• Greet patients and visitors in a welcoming and helpful manner.
• Obtain patient demographic information and accurately enter and update Electronic Health Records (EHR).
• Schedule patient appointments and ensure that all required follow-up is complete.
• Confirm future appointments following established protocols.
• Ensure faxes are processed and entered into the EMR systems.

Requirements

• Experience in customer service, particularly in a healthcare setting.
• Proficiency in using computers and handling phone calls.
• Experience with insurance verification and patient check-in processes.
• Familiarity with Electronic Medical Records (EMR) systems.

Nice-to-haves

• Experience in a high-volume call environment.
• Ability to manage multiple tasks efficiently.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life Insurance & AD&D for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave