Patient Access Representative

Oklahoma Er & Hospital - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Hospitals

About the position

The Patient Access Representative (PAR) at Oklahoma ER & Hospital plays a crucial role in providing exceptional customer service to patients and guests. This position involves greeting patients, managing check-in and check-out processes, and ensuring accurate collection of demographic and financial information. The PAR is essential in maintaining a professional environment and supporting the hospital's commitment to concierge-level care.

Responsibilities

• Greet patients and guests in a friendly and courteous manner.
• Manage check-in and check-out functions by obtaining accurate patient demographic and financial information.
• Collect necessary signatures and co-pays from patients.
• Maintain accurate logs of patient information and financial transactions.
• Answer phones, take messages, and direct callers appropriately.
• Maintain cleanliness and organization of the facility, including patient care areas.
• Communicate effectively with patients, families, and healthcare staff.
• Participate in monthly staff meetings and performance improvement activities.

Requirements

• High School diploma or GED.
• Medical office experience, preferably in an emergency department setting.
• Ability to communicate effectively in English, both verbally and in writing.
• Familiarity with electronic medical records (EMR) systems.
• Knowledge of medical terminology.

Nice-to-haves

• Experience in a hospital or clinic setting for at least 1 year.
• Previous experience as a Patient Access Representative.

Benefits

• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• Life insurance