Patient Access Representative

$41,600 - $47,840/Yr

Liberty Resources - Syracuse, NY

Full-time

Syracuse, NY

Social Assistance

About the position

The Patient Access Representative at Liberty Resources plays a crucial role in supporting clinic operations by performing various customer service functions. This position is part of a collaborative, multi-disciplinary team focused on providing integrated health care services, ensuring that patients receive timely and effective support throughout their care journey.

Responsibilities

• Answer phone calls and route to appropriate person or document messages from patients/representatives accurately and deliver them to the appropriate members of the care team in a timely fashion.
• Schedule appointments for MDs, NPs, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide appointment reminders when warranted.
• Perform patient registration duties, including patient identification and EMR documentation of accurate demographic, insurance, and check-in details, with attention given to any patient-specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail, faxes, make copies as requested, and troubleshoot printer/copiers, including requests for needed supplies such as toner and paper. Prepare and process work orders as required.

Requirements

• One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills required.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Benefits

• Career opportunities
• Supportive work environment
• Diverse workforce
• Commitment to employee safety following CDC guidelines