Patient Access Representative

Medical Clinic Of Houston, L.L.P. - Houston, TX

Full-time

Houston, TX

Ambulatory Health Care Services

About the position

The Patient Access Representative plays a crucial role in ensuring a smooth patient experience by managing the check-in and check-out processes at a medical clinic. This position involves verifying insurance, collecting payments, and maintaining accurate patient records while providing excellent customer service.

Responsibilities

• Greet all patients in a friendly and professional manner.
• Demonstrate knowledge of customer service principles and departmental expectations.
• Check for previous balances and payment history.
• Collect co-payments, deductibles, or co-insurance from patients.
• Assist Business Office collectors with collecting old balances.
• Work with physician office staff regarding patient benefits not accepted at the facility.
• Perform insurance verification for patients.
• Calculate patient payments according to benefits.
• Post payments to patient accounts accurately and timely.
• Balance out cash drawer daily.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• One year of experience in a medical office, registration, or collections.
• Ability to read and comprehend instructions.
• Ability to perform basic arithmetic operations (addition, subtraction, multiplication, division).
• Ability to apply common sense understanding to carry out instructions in written and oral form.
• Ability to deal with problems involving several variables in standardized situations.
• Professional maturity, responsibility, dependability, flexibility, intelligence, energy, and organization.
• Intermediate computer skills.