Baptist Health - Boca Raton, FL
posted 2 months ago
Full-time - Entry Level
Boca Raton, FL
10,001+ employees
Hospitals
About the position
The Patient Access Representative at Baptist Health South Florida is responsible for scheduling patient appointments across various services, including diagnostic, surgical, and therapy visits. This role involves obtaining and verifying patient demographic and insurance information, registering patients, and entering data into the scheduling system. The representative will work in a call center environment, focusing on meeting quality metrics while providing compassionate and professional service to patients and their families.
Responsibilities
- Schedule patient appointments for diagnostic, surgical, therapy, and physician office visits.
- Obtain and verify necessary demographic and insurance information from patients.
- Register patients and enter data into the scheduling system.
- Meet individual quality metrics in a call center environment.
- Provide professional, compassionate, and friendly service to patients of all ages and their families.
Requirements
- High School diploma or equivalent (GED, training, or experience).
- Completion and passing of the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Basic mathematical calculation skills.
- Detail-oriented and organized with excellent customer service skills.
- Strong interpersonal communication skills.
Nice-to-haves
- Basic knowledge of medical and insurance terminology.
- Experience with computer applications, including Microsoft Office and EMR applications.
- Accurate typing skills.
- Knowledge of regulatory guidelines such as HIPAA, AHCA, EMTALA, and Medicare coverage structure.
- Bilingual in English and Spanish/Creole.
Benefits
- Health insurance coverage
- Dental insurance coverage
- 401k retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Employee discount programs
- Professional development opportunities
