Patient Access Scheduling Coordinator

Mountain Area Health Education Center - Asheville, NC

Full-time

Asheville, NC

Educational Services

About the position

Pre-Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients.

Responsibilities

• Schedule patient appointments across all MAHEC clinics
• Schedule patient appointments for MAHEC specialty groups
• Obtain and review patient's legal documentation related to decision-making for Risk review
• Reschedule cancelled patients
• Process incoming and internal referrals
• Send registration forms electronically to patient
• Collect all necessary patient demographic information
• Collect and verify all insurance information, screen all patients for sliding scale
• Determine if medical interpreter will be required for patient visit
• Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
• Collects patient payments over the phone
• Answer phones, checks voicemails, monitors phone volume
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Participate in process improvement of new and existing workflows
• Float within Pre-Visit Planning functions as needed

Requirements

• High school diploma or equivalent
• Two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience

Nice-to-haves

• Previous experience in a medical office/clinical environment
• Experience with de-escalation techniques
• Spanish-speaking skills preferred

Benefits

• Total Rewards (pay + benefits) to honor their service
• Support their health
• Manage their financial security
• Build their career
• Thrive