Yale New Haven Health - Westerly, RI
posted 2 months ago
Full-time
Westerly, RI
Hospitals
About the position
The position involves providing secretarial and clerical support for rehabilitation services, ensuring adherence to established procedures and directives from management. The role emphasizes the importance of communication, patient interaction, and teamwork, aligning with the organization's values of integrity, patient-centered care, respect, accountability, and compassion.
Responsibilities
- Demonstrates professional and pleasant interpersonal communication skills.
- Answers phone promptly and courteously.
- Schedules patient appointments via phone or in person.
- Responds in a helpful way to all inquiries as observed by staff.
- Registers patients into the computer system.
- Demonstrates accuracy in registrations.
- Enters charges and reconciles daily reports.
- Accurately enters daily charges from therapists' charge sheets.
- Receives co-pay/co-insurance payments.
- Demonstrates ability to explain basic insurance co-pay and co-insurance information to patients.
- Completes medical record correspondence.
- Acts as an effective liaison with Clinical Information.
- Obtains insurance authorization when needed for patient treatment.
- Calls insurance companies as needed to obtain authorization for treatment.
- Works as a team member.
- Demonstrates willingness and ability to assist others as requested.
- Responds to requests in a timely manner.
Requirements
- High school diploma or equivalent.
- Prior secretarial experience with computer knowledge.
- Clerical experience with data collection and money handling.
- Registration and insurance verification experience preferred.
- Experience in a medical office/health care setting preferred.
Nice-to-haves
- Secretarial training preferred.
- Computer knowledge and skills (Word & Excel).
