Patient Access Services Manager

$57,658 - $96,096/Yr

Banner Health - Brush, CO

Full-time - Mid Level

Brush, CO

11-50 employees

Hospitals

About the position

The Patient Access Sr Manager is responsible for overseeing the management and daily operations of designated registration areas within a healthcare facility. This role focuses on ensuring superior customer service, managing department schedules, and fostering the growth and development of team members. The position plays a crucial role in patient financial services, including registration, insurance verification, and financial counseling, while also engaging in process improvement initiatives.

Responsibilities

• Oversee the management and daily operations of designated registration areas.
• Ensure the team provides superior customer service and meets key performance indicators.
• Manage department schedules and partner with internal and external customers.
• Mentor and develop leaders and team members by providing routine feedback and clear development goals.
• Maximize cash flow by maintaining protocols for financial management of patient accounts.
• Develop and adhere to the annual departmental budget and prepare staffing schedules.
• Provide effective leadership and education to staff to meet accuracy, compliance, and productivity goals.
• Engage in process improvement and update work processes as needed.
• Ensure proper onboarding and training of new hires, maintaining performance standards.

Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Two or more years of supervisory experience in a healthcare setting.
• Extensive experience in hospital registration and demonstrated leadership skills.
• Advanced mathematical skills and knowledge of managed care contracts and third-party payors.
• Ability to make independent decisions and resolve problems effectively.
• Strong communication skills, both verbal and written, and proficiency in common office software.
• Effective human relations and interpersonal skills.

Nice-to-haves

• CHAM certification preferred.
• Strong abilities in patient financial services database use and reporting.
• Additional related education and/or experience preferred.

Benefits

• Robust education platform and reimbursement for nationally recognized certifications.
• Financial incentives for performance.
• Opportunities for career advancement within the healthcare system.