Patient Access Specialist - Emergency Department

$45,386 - $61,422/Yr

Denver Health - Denver, CO

Full-time - Entry Level

Denver, CO

Hospitals

About the position

The Patient Access Specialist - Emergency Department plays a crucial role in the patient registration and discharge process within the EPIC system. This position is responsible for ensuring accurate patient identification, collecting payments, and providing clerical support to nursing and counseling staff, all while delivering exceptional customer service. The role is essential in maintaining the flow of operations in the emergency department and ensuring that patients receive timely and efficient care.

Responsibilities

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issues receipts and balances cash drawers (20%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification (10%)
• Completes documentation for uninsured patients seeking emergency care, including CICP and Emergency Medicaid (10%)
• Coordinates bed assignment, transfers, and discharges through various applications and maintains communications with inpatient nursing units and nursing supervisors (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients (10%)
• Calls insurance companies for treatment authorization and benefit information (10%)
• Disseminates direct admit information to other Patient Access personnel for proper screening and insurance verification (5%)
• Maintains quality assurance scores of 98% or higher in conjunction with department expectations (5%)

Requirements

• No High School Diploma and/or No GED required
• No experience required
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic

Nice-to-haves

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority

Benefits

• Outstanding benefits including up to 27 paid days off per year
• Immediate retirement plan employer contribution up to 9.5%
• Generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer
• Free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer