Patient Access Specialist I - Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Inc. - Baltimore, MD

Full-time - Entry Level

Remote - Baltimore, MD

Ambulatory Health Care Services

About the position

The Patient Access Specialist I plays a crucial role in the practice operations by managing a high volume of appointment requests. This position involves responding to various forms of communication, including telephone calls, emails, and electronic messages, to schedule appropriate medical exams, procedures, and tests. The specialist is responsible for ensuring that all necessary demographic information is collected and that insurance registration is completed accurately. This role requires a keen attention to detail and the ability to handle multiple tasks efficiently in a fast-paced environment. The Patient Access Specialist I is expected to provide exceptional customer service, demonstrating strong phone etiquette and professionalism in all interactions with patients and healthcare providers. The position is remote, allowing for flexibility while still maintaining a high standard of service delivery. The specialist will work closely with other team members to ensure that all appointment requests are processed in a timely manner, contributing to the overall efficiency of the practice operations.

Responsibilities

• Respond to a high volume of appointment requests via telephone, email, and electronic messages.
• Schedule medical exams, procedures, and tests accurately and efficiently.
• Collect necessary demographic information from patients as required.
• Register patients' insurance information accurately during the scheduling process.
• Provide excellent customer service and maintain strong phone etiquette in all communications.
• Collaborate with team members to ensure timely processing of appointment requests.

Requirements

• High school diploma or general education degree (GED) preferred.
• Entry level computer skills, with specific programs as deemed necessary by the department.
• Strong customer service skills and phone etiquette.
• Accurate data entry skills.