University of Maryland Faculty Physicians Inc. - Baltimore, MD
posted 2 months ago
The Patient Access Specialist I plays a crucial role in the practice operations by managing a high volume of appointment requests. This position involves responding to various forms of communication, including telephone calls, emails, and electronic messages, to schedule appropriate medical exams, procedures, and tests. The specialist is responsible for ensuring that all necessary demographic information is collected and that insurance registration is completed accurately. This role requires a keen attention to detail and the ability to handle multiple tasks efficiently in a fast-paced environment. The Patient Access Specialist I is expected to provide exceptional customer service, demonstrating strong phone etiquette and professionalism in all interactions with patients and healthcare providers. The position is remote, allowing for flexibility while still maintaining a high standard of service delivery. The specialist will work closely with other team members to ensure that all appointment requests are processed in a timely manner, contributing to the overall efficiency of the practice operations.