Patient Access Specialist II - Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Inc. - Baltimore, MD

Full-time - Entry Level

Remote - Baltimore, MD

Ambulatory Health Care Services

About the position

The Patient Access Specialist II plays a crucial role in the practice operations by managing a high volume of appointment requests. This includes responding to telephone calls, emails, work queues, and other electronic messages to schedule appropriate medical exams, procedures, and tests. The specialist is responsible for ensuring that all necessary demographic information is collected and that insurance registration is completed accurately. This position requires a strong focus on customer service, as the specialist will be the first point of contact for patients seeking medical services. The ability to handle multiple tasks efficiently while maintaining a high level of accuracy is essential in this role. The specialist will work closely with medical staff to ensure that appointments are scheduled in a timely manner and that patient needs are met effectively. Additionally, the role may involve troubleshooting scheduling conflicts and providing information to patients regarding their appointments and the services offered.

Responsibilities

• Respond to a high volume of appointment requests via telephone, email, and electronic messages.
• Schedule medical exams, procedures, and tests accurately and efficiently.
• Collect necessary demographic information and complete insurance registration as required.
• Provide excellent customer service and maintain strong phone etiquette.
• Ensure accurate data entry of patient information into the system.
• Troubleshoot scheduling conflicts and provide solutions to patients.
• Collaborate with medical staff to coordinate appointments and services.

Requirements

• High school diploma or general education degree (GED) preferred.
• Minimum of 2 years of medical office or call center experience.
• Entry-level computer skills as required by the department.
• Strong customer service and phone etiquette skills.
• Accurate data entry skills.